Frequently Asked Questions
Find answers to common questions about our collections and services
How do I know which size to order?
Please refer to our comprehensive Size Guide located on each product page to find your perfect fit based on body measurements.
Are your materials sustainably sourced?
Yes, Black Forest is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and sustainable wool in our collections.
Can I change or cancel my order after it has been placed?
Orders are processed quickly; however, you can modify or cancel your order within 60 minutes of placement by contacting our support team.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location.
How should I care for my Black Forest garments?
Specific care instructions are provided on the inner label of each garment. Generally, we recommend cold washes and air drying to maintain fabric integrity.
When will out-of-stock items be replenished?
We restock popular items every 2-4 weeks. You can sign up for 'Back in Stock' notifications on the specific product page.